Frequently Asked Questions

Everything you need to know about shopping at Djo Store

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Djo Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.

Are the products on Djo Store authentic?

Absolutely. We pride ourselves on sourcing high-quality, authentic products directly from reputable manufacturers and authorized distributors.